Secure and optimize your contact center with ChromeOS
Deploying ChromeOS is a smart move for contact center managers who want to ensure tighter data security, ease of use and increased agent productivity.
Read this solution brief to find out what the ChromeOS platform supports contact centers.
What are the security features of ChromeOS for contact centers?
ChromeOS offers built-in and proactive security features that safeguard your business from growing threats. It includes Google Safe Browsing to prevent navigation to malicious sites, and executables cannot run on ChromeOS, which provides protection from malware. Additionally, the built-in Titan C security chip ensures device security, protects user identity, and maintains system integrity.
How does ChromeOS enhance agent productivity?
ChromeOS reduces the cognitive load on agents by providing an intuitive and productive experience. It allows for fast and easy onboarding, reduces device downtime with background updates, and includes built-in productivity tools. Reports indicate that agents can save up to 3 hours per week in downtime, and devices can be deployed 76% faster than Windows 10 devices.
What are the deployment advantages of using ChromeOS?
Deploying ChromeOS is designed to be stress-free, even in environments with high turnover. Devices can be drop-shipped and managed from anywhere using zero-touch enrollment. You can quickly deprovision existing devices and set up new agents with a quick wipe/reset. Additionally, ChromeOS allows for easy sharing of devices and can be deployed within minutes without the need for imaging.
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