Experience Top-Tier Support
Enterprise IT teams face constant pressure to keep devices performing without interruptions. This infographic shows how Acer Premier Support delivers fast response times, advanced repair capabilities, and dedicated U.S.-based technical assistance. View the infographic today, then contact Lakeshore IT Solutions, Inc. to discuss how Acer Premier Support can work for your business.
What is Acer Premier Support?
Acer Premier Support is designed specifically for large-scale businesses to ensure smooth operations without technical disruptions. It offers direct access to support through a dedicated toll-free number and email, real-time repair status updates, and assistance from US-based level 2 technicians. This service aims to enhance productivity by minimizing downtime and providing a robust support experience.
How does the Self-Maintainer and ASP Program work?
The Self-Maintainer and ASP program allows authorized businesses to manage in-warranty repairs directly. Participants can receive advanced spare parts for same-day repairs, order both in-warranty and out-of-warranty parts directly, and may qualify for labor reimbursements for in-warranty repairs. Additionally, Acer provides product-specific training to ensure technicians are well-equipped to perform high-quality repairs.
What support options are available for repairs?
Under the Premier Support program, businesses can choose to perform in-house repairs or send units to the Acer depot for repairs when necessary. This flexibility ensures that all equipment can be maintained to optimal standards, regardless of the local capacity to handle repairs.
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